I understand that as a Promoter for VIVACITY, a MAKEWAY WELLNESS COMPANY, ("Vivacity" , "Company", "we" or "our"):I have the right to offer for sale VIVACITY products and services in accordance with these Terms and Conditions.I have the right to enroll persons in VIVACITY.If qualified, I have the right to earn commissions pursuant to the VIVACITY Compensation Plan.I agree to present the VIVACITY Compensation Plan and VIVACITY products and services as set forth in official VIVACITY literature.I, the undersigned applicant, am at least 18 years of age and therefore of legal age in the state in which this agreement has been executed by me and understand that this agreement is not binding until receipt and acceptance by VIVACITY at its home office in Florence, AL. I agree that my relationship with VIVACITY as a Promoter is that of a contracting independent contractor and that I alone determine the nature and extent of my activities and hours. I am not an agent, legal Consultant, or employee of VIVACITY and I will not represent that I am otherwise to any third party. I understand that I may not make purchases or enter into any agreements that will bind VIVACITY or its suppliers in any way whatsoever. I agree that I will be solely responsible for paying all expenses that I incur, including but not limited to travel, food, lodging, secretarial, office, long distance telephone and other business expenses.I have carefully read and agree to comply with the VIVACITY Policies and Procedures and the VIVACITY Compensation Plan, and the Business Entity Application and Agreement (the Business Entity Application and Agreement is not applicable to persons who enroll as individuals) which are incorporated into and made a part of these Terms and Conditions (these documents shall be collectively referred to as the "Agreement"). I understand that I must be in good standing, and not in violation of the Agreement, to be eligible for bonuses or commissions from VIVACITY. I understand that the VIVACITY Policies and Procedures and/or the VIVACITY Compensation Plan may be amended at the sole discretion of VIVACITY, and I agree to abide by all such amendments. Notification of amendments shall be posted on VIVACITY ’s website, in your Promoter back-office, and/or sent via email. Amendments shall become effective 30 days after publication. The continuation of my VIVACITY business or my acceptance of bonuses or commissions shall constitute my acceptance of any and all amendments.The term of this agreement is for my duration of time served as a Promoter representing VIVACITY (subject to prior cancellation for inactivity pursuant to the Policies and Procedures). If I fail to annually renew my VIVACITY Agreement, or if it is canceled or terminated for any reason, I understand that I will permanently lose all rights as an Independent Promoter, and I will not be eligible to sell VIVACITY products and services nor shall I be eligible to receive commissions, bonuses, or other income resulting from the activities of my former downline sales organization. VIVACITY reserves the right to terminate all Promoter Agreements upon 30 days notice if the Company elects to: (1) cease business operations; (2) dissolve as a business entity; or (3) terminate distribution of its products and/or services via direct selling channels. Promoter may cancel this Agreement at any time, and for any reason, upon written notice to VIVACITY at its principal business address. VIVACITY may cancel this Agreement for any reason upon 30 days advance written notice to Promoter.I may not assign any rights under the Agreement without the prior written consent of VIVACITY. Any attempt to transfer or assign the Agreement without the express written consent of VIVACITY renders the Agreement voidable at the option of VIVACITY and may result in termination of my business.I understand that if I fail to comply with the terms of the Agreement, VIVACITY may, at its discretion, impose upon me disciplinary sanctions as set forth in the Policies and Procedures. If I am in breach, default or violation of the Agreement at termination, I shall not be entitled to receive any further bonuses or commissions, whether or not the sales for such bonuses or commissions have been completed.VIVACITY, its parent or Promoter companies, directors, officers, shareholders, employees, assigns, and agents (collectively referred to as "Promoters"), shall not be liable for, and I release VIVACITY and its Promoters from, all claims for incidental, consequential and exemplary damages for any claim or cause of action relating to the Agreement. I further agree to release VIVACITY and its Promoters from all liability arising from or relating to the promotion or operation of my VIVACITY business and any activities related to it (e.g., the presentation of VIVACITY products or Compensation and Marketing Plan, the operation of a motor vehicle, the lease of meeting or training facilities, etc.), and agree to indemnify VIVACITY for any liability, damages, fines, penalties, or other awards arising from any unauthorized conduct that I undertake in operating my business.The Agreement, in its current form and as amended by VIVACITY at its discretion, constitutes the entire contract between VIVACITY and myself. Any promises, representations, offers, or other communications not expressly set forth in the Agreement are of no force or effect.Any waiver by VIVACITY of any breach of the Agreement must be in writing and signed by an authorized officer of VIVACITY. Waiver by VIVACITY of any breach of the Agreement by me shall not operate or be construed as a waiver of any subsequent breach.If any provision of the Agreement is held to be invalid or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the balance of the Agreement will remain in full force and effect.This Agreement will be governed by and construed in accordance with the laws of the State of Utah without regard to principles of conflicts of laws. In the event of a dispute between a Promoter and VIVACITY arising from or relating to the Agreement, or the rights and obligations of either party, the parties shall attempt in good faith to resolve the dispute through nonbinding mediation as more fully described in the Policies and Procedures. VIVACITY shall not be obligated to engage in mediation as a prerequisite to disciplinary action against a Promoter. If the parties are unsuccessful in resolving their dispute through mediation, the dispute and shall be settled totally and finally by arbitration as more fully described in the Policies and Procedures. Notwithstanding the foregoing, either Party shall be entitled to bring an action before the Alabama State Court in Lauderdale County, Alabama, or the United States District Court for the District of Alabama, seeking a restraining order, temporary or permanent injunction, or other equitable relief to protect its intellectual property rights, including but not limited to customer and/or Promoter lists as well as other trade secrets, trademarks, trade names, patents, and copyrights.This Agreement and all questions of interpretation, construction and enforcement hereof, and all controversies hereunder, shall be governed by the applicable statutory and common law of the State of Alabama [or] (any state where the Company is authorized to do business). The parties agree that (a) any and all litigation arising out of this Agreement shall be conducted only in state or Federal courts located in the State of Alabama, County of Lauderdale [or] (any state where the Company is authorized to do business), and (b) such courts shall have the exclusive jurisdiction to hear and decide such matters. The parties hereby submit to the personal jurisdiction of such courts and waive any objection such party may now or hereafter have to venue or that such courts are inconvenient forums. Louisiana Residents: Notwithstanding the foregoing, Louisiana residents may bring an action against the Company with jurisdiction and venue as provided by Louisiana law. Montana Residents: A Montana resident may cancel his or her Promoter Agreement within 15 days from the date of enrollment, and may return his or her starter kit for a full refund within such time period.
If a Promoter wishes to bring an action against VIVACITY for any act or omission relating to or arising from the Agreement, such action must be brought within one year from the date of the alleged conduct giving rise to the cause of action, or the shortest time permissible under state law. Failure to bring such action within such time shall bar all claims against VIVACITY for such act or omission.
I authorize VIVACITY to use my name, photograph, personal story and/or likeness in advertising or promotional materials and waive all claims for remuneration for such use.
I have carefully read the terms and conditions on the back of this application and agreement, the VIVACITY Policies and Procedures, and the VIVACITY Compensation Plan, and agree to abide by all terms set forth in these documents. I understand that I have the right to terminate my VIVACITY independent business at any time, with or without reason, by sending written notice to the Company at the above listed address or via email at email@example.com.
The Company may change the Site or delete Content or features of the Site at any time, in any way, for any or no reason at our discretion.
All information, materials, functions and other Site content (including Submissions as defined in Paragraph 26 below) provided on the Site (collectively "Content"), such as text, graphics, images, etc., is our property or the property of our licensors and is protected by U.S. and international copyright laws. The collection, arrangement and assembly of all Content on the Site is the exclusive property of the Company and is protected by U.S. and international copyright laws. Except as stated herein or as otherwise provided in an express authorization from us, no material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way. Any unauthorized use of any material contained in the Site is strictly prohibited.
Unless otherwise noted, the trademarks, service marks, trade dress, trade names, and logos (collectively "Trademarks") used and displayed on the Site are the Company’s registered and unregistered Trademarks and the Trademarks of the Company’s licensors. Use of our Trademarks, if allowed, must adhere to the Company’s Policies and Procedures relating to Trademarks.
Links from the Site to third party web sites may be provided by the Company. If so, they are provided solely as a convenience to you. If you use such links, you will leave the Site. The Company has not reviewed all such third party sites (if any) and does not control and is not responsible for any of these web sites and their content. The Company does not endorse or make any representations about such web sites or any information or materials found there, or any results that may be obtained from using them. If you access any third party web sites linked from the Site, you do so at your own risk.
You may not place hyperlinks to the Site without receiving the Company’s prior written consent. If you would like to link to the Site from another web site, submit your request to link to the Site to firstname.lastname@example.org. Unless you receive express written consent from the Company, your request to link to the Site shall be deemed denied. Unless otherwise permitted in writing signed by an authorized representative of VIVACITY, a web site that links to the Site:
Shall not imply, either directly or indirectly, that VIVACITY is endorsing its products;Shall not use any of the Company’s Trademarks or the Trademarks of our licensors;Shall not contain content or material that could be construed as offensive, controversial or distasteful and should only contain content that is appropriate for all age groups;Shall not disparage VIVACITY, its officers, agents, employees, products, or services in any way or otherwise negatively affect or harm its/their reputation and goodwill;Shall not present false or misleading information about the Company or the VIVACITY opportunity;Shall not misrepresent any relationship with VIVACITY;Shall not replicate in any manner any content in the Site; andShall not create a browser or border environment around Site material.
VIVACITY is pleased to receive your comments, suggestions, and Submissions regarding the Site, our products and services, and our opportunity. If you transmit to VIVACITY, post, or upload any Submissions to or through the Site, you grant us and our Promoters a non-exclusive, royalty-free, perpetual and irrevocable right to use, reproduce, modify, adapt, publish, translate, distribute and incorporate such Submissions and the names identified on the Submissions throughout the world in any media for any and all commercial and non-commercial purposes.
Some services on the Site permit or require you to create an account to participate in or to secure additional benefits. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by our registration processes. You shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph. You also agree to promptly notify the Company of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to the Site.
"Public Forum" means an area or feature offered as part of the Site that offers the opportunity for users to distribute Submissions for viewing by one or more Site users, including, but not limited to, a chat area, message board, instant messaging, mobile messaging, social community environment, profile page, conversation page, blog, or e-mail function. You acknowledge that Public Forums and features offered therein are for public and not private communications, and you have no expectation of privacy with regard to any Submission to a Public Forum. We cannot guarantee the security of any information you disclose through any of these media; you make such disclosures at your own risk. You are and shall remain solely responsible for the Submissions you distribute on or through the Site under your username or otherwise by you in any Public Forum and for the consequences of submitting and posting the same. We have not duty to monitor any Public Forum. You should be skeptical about information provided by others, and you acknowledge that the use of any Submission posted in any Public Forum is at your own risk. VIVACITY is not responsible for, and we do not endorse, the opinions, advice or recommendations posted or sent by users in any Public Forum and we specifically disclaim any and all liability in connection therewith.
You agree that you will not upload, post, or otherwise distribute to the Site any Submission, Content, or material that:
Promotes the sale of any non- VIVACITY ’s products or services, or directly or indirectly promotes or advertises any non- VIVACITY business opportunity;
is defamatory, abusive, harassing, threatening, or an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is profane, violent, vulgar, obscene, pornographic, or otherwise sexually explicit; (d) otherwise harms or can reasonably be expected to harm any person or entity; (e) is libelous, slanderous, defamatory, or violates the law.
is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them, including a Submission that is, or represents an attempt to engage in, child pornography, stalking, sexual assault, fraud, trafficking in obscene or stolen material, drug dealing and/or drug use, harassment, theft, or conspiracy to commit any criminal activity;
infringes or violates any right of a third party including: (a) copyright, patent, trademark, trade secret or other proprietary or contractual rights; (b) right of privacy (specifically, you must not distribute another person’s personal information of any kind without their express permission) or publicity; or (c) any confidentiality obligation;
contains a virus or other harmful component, or otherwise tampers with, impairs or damages the Site or any connected network, or otherwise interferes with any person or entity’s use or enjoyment of the Site;
does not generally pertain to the designated topic or theme of the relevant Public Forum or violates any specific restrictions applicable to a Public Forum; or
is antisocial, disruptive, or destructive, including "flaming", "spamming", "flooding", "trolling", and "griefing", as those terms are commonly understood and used on the Internet.
We cannot and do not assure that other users are or will be complying with the foregoing Rules of Conduct or any other provisions of the Agreement, and, as between you and VIVACITY, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
VIVACITY may suspend or terminate your ability to use the Site or any portion thereof for failure to comply with the Agreement or any special items related to a particular service, or as necessary to protect the Company’s intellectual property.
The Site is intended for viewing and use in the United States. If the Site is viewed internationally, you are responsible for compliance with applicable local laws.
Disclaimer of Warranties:
ALL CONTENT INCLUDED IN OR AVAILABLE THROUGH THIS SITE (THE "CONTENT") IS PROVIDED "AS IS" AND "AS AVAILABLE" AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, COMPATABILITY, AND NONINFRINGEMENT. WE DO NOT WARRANT THAT THE CONTENT IS ACCURATE, ERROR-FREE, RELIABLE OR CORRECT, THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE SUCH CONTENT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION. WE DO NOT WARRANT OR MAKE ANY REPRSENTAITONS REGARDINGTHE USE OR THE RESULTS OF THE USE OF ANY CONTENT. YOU HEREBY IRREVOCABLY WAIVE ANY CLAIM AGAINST THE COMPANY WITH RESPECT TO CONTENT AND ANY CONTENT YOU PROVIDE TO THIRD PARTY SITES (INCLUDING CREDIT CARD AND OTHER PERSONAL INFORMATION). WE MAY IMPROVE OR CHANGE THE PRODUCTS AND SERVICES DESCRIBED IN THIS SITE AT ANY TIME WITHOUT NOTICE. WE ASSUME NO RESPONSIBILITY FOR AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OMISSIONS IN THIS SITE OR IN OTHER DOCUMENTS WHICH ARE REFERRED TO WITHIN OR LINKED TO THIS SITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
The Content of the Site is not intended to, and does not, constitute legal, professional, medical or healthcare advice or diagnosis, is not intended to be a substitute for such advice, and may not be used for such purposes. Always seek the advice of your physician with any questions you may have regarding a medical condition. You should not act or refrain from acting on the basis of any of the Content included in, or accessible through, the Site without seeking the appropriate legal, medical, or other professional advice. Reliance on any information appearing on the Site is strictly at your own risk.
The Site may contain the opinions and views of other users. Given the interactive nature of the Site, we cannot endorse, guarantee, or be responsible for the accuracy, efficacy, or veracity of any content generated by other users.
Limitation of Liabilities:
UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL THE COMPANY, OUR LICENSORS OR LICENSEES, OR ANY OF THE FOREGOING ENTITIES’ RESPECTIVE RESELLERS, PROMOTERS, SERVICE PROVIDERS OR SUPPLIERS, BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, PERSONAL INJURY (INCLUDING DEATH) AND PROPERTY DAMAGE OF ANY NATURE WHATSOEVER, THAT RESULT FROM (A) THE USE OF, OR THE INABILITY TO USE, THIS SITE OR CONTENT, OR (B) THE CONDUCT OR ACTIONS, WHETHER ONLINE OR OFFLINE, OF ANY OTHER USER OF THE SITE OR ANY OTHER PERSON OR ENTITY, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE COMPANY’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU, IF ANY, OR $100 (WHICHEVER IS LESS) FOR ACCESSING OR PARTICIPATING IN ANY ACTIVITY RELATED TO THE SITE. MOREOVER, UNDER NO CIRCUMSTANCES SHALL WE, OUR LICENSORS OR LICENSEES, OR ANY OF THE FOREGOING ENTITIES’ RESPECTIVE RESELLERS, PROMOTERS, SERVICE PROVIDERS OR SUPPLIERS, BE HELD LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE RESULTING DIRECTLY OR INDIRECTLY FROM AN ACT OF FORCE MAJEURE OR CAUSES BEYOND OUR OR THEIR REASONABLE CONTROL.
VIVACITY MAY TERMINATE YOUR FURTHER ACCESS TO THE SITE OR CHANGE THE SITE OR DELETE CONTENT OR FEATURES IN ANY WAY, AT ANY TIME AND FOR ANY REASON OR NO REASON.
Supply of goods, services and software through the Site is subject to United States export control and economic sanctions requirements. By acquiring any such items through the Site, you represent and warrant that your acquisition comports with and your use of the item will comport with those requirements. Without limiting the foregoing, you may not acquire goods, services or software through the Site if: (a) you are in, under the control of, or a national or resident of Cuba, Iran, North Korea, Sudan or Syria or if you are on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Commerce Department’s Denied Persons List, Unverified List or Entity List, or (b) you intend to supply the acquired goods, services or software to Cuba, Iran, North Korea, Sudan or Syria (or a national or resident of one of these countries) or to a person on the Specially Designated Nationals List, Denied Persons List, Unverified List or Entity List.
Vivacity, a MAKEWAY Wellness™ Company
210 E. Tennessee Street, Florence, AL 35630
Telephone : (800) 928-9401
By entering this site, you consent to the use of your personal information as set forth below.
This policy does not apply to the practices of companies that Vivacity does not own or control or to people that Vivacity does not employ or manage.
Vivacity uses information for five general purposes: to customize the advertising and content you see, to fulfill your requests for certain products and services, to contact you about specials and new products, to provide Distributors with information they need to manage their businesses, and to maintain and manage the Distributor genealogy.
Cookies are essential "invisible" data files that act as an electronic messenger between your computer and our web site. Cookies enable us to save personal information about you on your computer. The most basic cookie tracks what is in your shopping basket. This saves you time, as you will not have to re-input your Personal Information each time you visit or shop with us. Cookies store your Personal Information for you. Internet browsers have a notification option to let you know when an "invisible" cookie is being sent to you. Through your browser options you can choose not to accept the cookie. However, in not accepting the cookie, you may not be able to experience all functions of www.vivacitygo.com
We may use your IP address to help diagnose problems with our servers and to administer our web sites. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site. IP addresses are not linked to personally identifiable information.
Information Collection and Usage.
Vivacity may collect information from several different points on our web site. This information includes but is not limited to the length of each visit, how often you visit, which areas of our site you visit, and items that you purchase, and is collected solely for the purpose of making your Vivacity experience the best it can be. This data helps us make better choices about the information we include on our site. Through our website host, we also collect and store personal information necessary to process orders you place and to maintain your status as an independent Distributor. This includes your name, mailing or physical address, email address, telephone number(s), credit card information, Distributor identification number, order history and compensation history. We also allow Distributors the opportunity to post their photo on their replicated website if they wish.
In addition, we may also use the information collected to occasionally notify you about important changes to our website, new services and offers that we feel might interest you. If you would rather not receive this information, simply follow the directions in the mailing to unsubscribe from the mailing list.
Vivacity uses the information we collect solely for our business purposes. We do not sell or share personal information to third parties other than those third parties who provide services vital to our business (see Third-Party Providers, below) and to other Distributors (see Other Distributors, below) in your organization. However, we may also provide aggregate information and statistics about our customers, sales and related site-information to our third party vendors, but this information and statistics will include no personally identifying information. Please note that we may release information in good faith as is reasonably necessary to comply with the law or protect our rights.
Vivacity uses the services of third-party providers for certain services. In order for these third parties to perform their functions, we must provide certain of your personal information to them. These providers include merchant processing, website hosting service, delivery service providers, product return processors, and software providers.
As a network marketing company, Vivacity provides certain information to Distributors regarding the other Distributors and Customers enrolled in a Distributor’s sales organization. If you enroll as a Distributor with Vivacity, your name, title, email address, and telephone number will be provided to other Distributors in your upline and downline. No other personally identifiable information will be shared with other Distributors.
Whether you place an order or create a profile, our hosting service uses the industry-standard secure server software (SSL) that encrypts all information you input before it is sent to the server. In addition, all of the customer data collected is protected against unauthorized access. Credit card numbers are stored by our software hosting provider.
No data transmission over the Internet will be 100% secure. While we take steps to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Upon receiving your transmission, we make all reasonable efforts to ensure its security on our systems. However, you are ultimately responsible for maintaining the secrecy of your username, passwords and/or any account information.
To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
Some versions of browsers and some firewalls don’t permit communication through secure servers like the ones we use to process orders. In that case, you’ll be unable to connect to the server, which means you won’t be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please print our order form and place your order by phone or by fax.
Surveys & Contests.
Our site may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and for our internal marketing research purposes.
California Online Privacy Protection Act Compliance. Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years of age or older.
Making Changes to Your Personally Identifiable Information. Distributors may update their personal information as necessary by logging into the Profile section of your back-office. This allows you to access and edit your account information. In addition, you may contact us at email@example.com to update your profile.
We Guarantee Your Satisfaction. The best just got better! Though it’s very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.
We guarantee the quality on everything we sell. If you think something doesn’t match up to our description of it, return the unused portion in the first 14 days for a 100% refund or exchange, the original shipping & handling charges are non-refundable. The offer is void if product is more than 50% used.
All returns must be authorized by Vivacity in writing prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a “Return Merchandise Authorization Number” or “RMA” number. This number is to be displayed on the outside shipping carton.
Return the unused portion of your item(s) within 14-days from the date of purchase. We need you to return the unused product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren’t completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.
You will be advised by the Customer Service of the return address. Please don’t ship products without RMA number. You will be asked to return product(s) to the following addresses:
210 E. Tennessee Street
Florence, AL 35630
Packages that are returned without an RMA number will be refused upon returning to the warehouse(s).Once we receive your return, we will gladly exchange your item(s) or return your money.Refunds will be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are processed within 5 business days of receipt.
Damaged, Defective, or Undelivered Product:
If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.
In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Customer Service that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.